Frequently Asked Questions (FAQs)

I have not received my login details what should I do?

We advise you contact your school in the first instance, as they may be planning to hand these out in a lesson, after an open event or on a specific date. If after contacting your school, they were unable to supply you with these, please book a telephone appointment with one of our team.

I do not attend a Kent school or pupil referral unit, how can I use KentChoices?

You can self-register for an account if you live outside Kent, attend an independent school or are currently being educated at home. Follow the Self-Register Guide to learn how to self-register. 

I have been locked out of my account - how can I get this unlocked?

If you have entered your log in information incorrectly three times or more, you will be locked out. If this happens, you can ask your school to unlock this for you or book a telephone appointment with one of our team. 

I have forgotten my log in details - how can I get these?

If you have not ever logged into your KentChoices account, you can ask your school to provide you with your log in details. If they cannot help you, you can book a telephone appointment with one of our team. 

If you have logged into your KentChoices account before and registered an email address, you can use the 'Forgot your password?' or 'Forgot your username?' options (or both) to retrieve your details. This will trigger an instant email from eProspectus/KentChoices where you can retrieve your details. If you do not receive instantly, please check your junk, spam or trash folder. If you still do not receive your details, you can ask your school to provide you with your log in details and reset your password. If they cannot help you, you can book a telephone appointment with one of our team. 

Why can't I apply for some courses?

You can only apply for courses if applications are open for the school, college or training provider. To check any open or close dates for these, please see their information pages. 

I have accidently 'withdrawn' my application, what do I do?

You will need to get in touch with the school, college or training provider where you have applied to or book a telephone appointment with one of our team and we can return the application to you to resubmit. 

How do I access my messages on my KentChoices account?

You will receive an email alert from eProspectus/KentChoices whenever your application has been acknowledged, offered a place or you have a message regarding your application. In the email alert there will be a link to click which will take you to the KentChoices website, where you can log in to your account to view or action the message. You can find the Messaging Centre in the Tools section of your account. 

How do I search for courses?

You can search for courses by clicking the Full-time Courses box on the front page of the website or by clicking courses in the menu options at the top of the page. You can search by course or subject name, by school, college or training provider, by sector or by qualification using the relevant boxes. Add any courses that you are interested in applying for your 'Favourites'. 

What happens next?

Make sure that you check your emails for alerts from eProspectus/KentChoices as schools and colleges will likely contact you via KentChoices. Also check your personal and school email address for direct messages from them. Messages will contain important information relating to your application, such as virtual interview details, a link to book an interview or request for further information - so make sure you check these as soon as possible and follow any instructions. It is a good idea to share any messages with your parent/carer(s). 

How do I update my contact details/email address?

If you have not sent any applications, you can update your Profile Template. 

If you have sent applications, the place you have applied to will need to have this new information. Ask your school to update your account - this way the new information will automatically be transferred to them. If that is not possible you can also book a telephone appointment with one of our team and we can do this with you. 

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