Customer Service Level 2

Applications Open – 3PM Thursday 6 November 2025

Applications Close – August 2026

Entry Requirements – For Level 3 courses, students must have 5 or more Grade 4s at GCSE. No minimum entry for Level1/2 courses

How to Apply – Please apply via KentChoices

This qualification is designed for learners who would like to work, in a customer service role within any sector or industry. It is for students who may not be ready to embark on a Level 3 course but want to gain some employment experience and continue to study for their maths and English GCSEs.

This is a Level 2 course. The students spend three days in school each week and two days out on work experience. The days in school are mixed between maths and English resit lessons and this program.

Areas covered are:

understanding the customer

understanding the organisation

self-management

supporting the customer focused experience and

communicating with customers.

The levels are as follows:

Level 2 Customer Service

GCSE/Functional Skills – Maths

GCSE/Functional Skills – English

Level 2 Extended Project.

Two days work experience.

At the end of this course students could progress onto either a Level 3 course or an apprenticeship.

At the end of this course students could progress onto either a Level 3 course or an apprenticeship.